Frequently Asked Questions

Please reach us at enquiries@securefs.co.uk or 01217981204 if you cannot find an answer to your question.

1. What does a mortgage broker do?

A mortgage broker acts as a middleman between you and mortgage lenders. We help you find the most suitable mortgage deal for your circumstances, handle the paperwork, and guide you through the entire process — from application to completion.

2. Why should I use a mortgage broker instead of going directly to a bank?

Using a mortgage broker gives you access to a wider range of mortgage products, including some that may not be available directly to the public. We also compare deals from multiple lenders to find the most competitive rates and terms for you.

3. Do you have access to multiple lenders?

We have access to a wide range of lenders and products, giving you more options than if you were to approach a single bank or lender.

4. How much does your service cost?

Our initial consultation is free. Depending on the complexity of your mortgage needs, a fee may apply, which we’ll always explain clearly upfront. Some lenders also pay us a commission upon completion of your mortgage.

5. What types of mortgages do you offer?

We advise on and arrange a variety of mortgages, including:

First-time buyer mortgages
Remortgages
Buy-to-let
Help to Buy
Shared ownership
Bad credit/adverse credit mortgages
Self-employed mortgages

6. Can you help if I have bad credit?

Yes. We work with specialist lenders who offer mortgages to people with a less-than-perfect credit history. We'll assess your situation and help you explore your options.

7. How much can I borrow?

This depends on your income, credit history, outgoings, and the lender’s criteria. We can help you get an accurate figure with a free affordability check.

8. How long does the mortgage process take?

Typically, it takes 2–4 weeks from application to mortgage offer, and around 8–12 weeks to complete the purchase. We’ll keep you updated at every stage and help ensure the process goes smoothly.

9. Do you only work with clients in the west midlands?

No — although we’re based in The West Mids, we work with clients all across the UK, either in person, over the phone, or via video call.

10. How do I get started?

You can book a free consultation with us by phone, email, or filling out our contact form. We’ll listen to your needs, explain your options, and help you take the next steps with confidence.

Still have questions?

Feel free to get in touch — we’re happy to help.

📞 Call us: 01217981204 or 07311626121
📧 Email: enquiries@securefs.co.uk

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Registered in England and Wales

Secure Financial Solutions Ltd is an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Limited. First Complete Limited is authorised and regulated by the Financial Conduct Authority.

The guidance and/or information contained within the website is subject to UK regulatory regime and is therefore targeted at consumers based in the UK.

Some of the products/services shown above are not or may not be regulated by the Financial Conduct Authority.

-Registered office address - 45 Navigation Lane, West Bromwich, West Midlands, England, B71 3NP

Registration number - 12774319

Trading address - 45 Navigation Lane, West Bromwich, West Midlands, England, B71 3NP

A typical mortgage advice fee is between 0-£999 but you could be charged up to 1% of the mortgage amount.